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Remove Blast! from account

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Regular Visitor

Remove Blast! from account

We just got into the second year of our two-year promotion period and the monthly bill jumped by about $30.  Looking into the details, there's an $18 charge for "Blast!" which was previously free.  I want to get rid of this but trying to change the service through the web site just brings up an "error" that says I have to call support.  I did that and waited on hold for over 30 minutes before giving up.  I then tried the chat but that crapped out as well before getting too far after initially waiting about 5 minutes for the chat agent to respond to the intial request despite the chat window saying there was no one else in the queue.  How can I get Blast! removed from my account without wasting half my day?

Expert

Re: Remove Blast! from account

Hi @caseyr13

Thank you for visiting the forums! Sorry to hear about your issues. 

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Remove Blast! from account

Thanks!

Official Employee

Re: Remove Blast! from account

Hello, caseyr13. I know it can be frustrating when you see the bill going up. I would like to look into this for you. Can you please send me a PM with your full name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!