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Recently Cancelled By Bill Cycle

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Regular Visitor

Recently Cancelled By Bill Cycle

Recently cancelled my internet service by the date the lady said my previous balance covered.. Today I get another bill that I owe another month!? She stated if I cancel by Sep. 1st, I wouldn't have to pay another bill! Since my previous payment covered me thru Sep. 1st.. 

 

Do I have to pay this new bill? Will It automatically credit the amount without payment?

Official Employee

Re: Recently Cancelled By Bill Cycle

Hi da-3000. I can review the billing statement to verify if the charges are correct. What day did you request to have the services disconnected? Please send me a private message verifying the first and last name of the account holder, and the street address associated with your services. To send a private message click on my name "ComcastChe", then click private message me. 

Regular Visitor

Re: Recently Cancelled By Bill Cycle

It seems like I can't pm you due to my newbie status!
Official Employee

Re: Recently Cancelled By Bill Cycle

Hi da-3000,

 

I've initiated a private message to see if we can begin discussing your billing concerns. Please let me know if you are able to reply. Thanks!