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Reactivation fees after oral agreement to terminate?

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Reactivation fees after oral agreement to terminate?

This began with my trouble paying automatic fees online. My account was suspended. I called Comcast and during the course of my phone conversation, I decided to terminate my account. 


After paying all my outstanding bills on the phone, I expressly asked to be sent to your department responsible for terminations, and after a converstaion, your customer representative said that he could and would terminate my account. No complications were implied or expressed. Nearly a month later, I received a call notifying me that I am still being billed new fees for a "reactivated account". I talked on the phone and was able to clarify the problem: once my account bills were paid, my suspended account was reactivated. Once again, I asked to be sent to your department responsible for terminations and terminated the account a second time, and your representative promised to send me a final paper bill via mail.


Well and good, but this process seems unfair. I expressly asked for termination one month ago and received a positive response from your representative. Can I avoid these fees for a service I did not know I had and have not used?

Official Employee

Re: Reactivation fees after oral agreement to terminate?

Hi David90,


Before confirming whether or not the charges are valid, I will need to review your account, the notes and phone calls from when you originally called in to request to have it canceled. After further reviewing the account, I can provide more details on our next steps.  


Please send me a private message verifying the first and last name of the account holder, the phone number, street address, and the account number that were associated with your services.


To send a private message click on my name "ComcastChe", then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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