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Re: upgrade for existing customer

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Re: upgrade for existing customer

I am interested in upgrading as well. I have attempted to send a private message; however, when I click on the "send message" button a new screen opens, but does not have a place to actually draft a message. I have tried with both Firefox, as well as Internet Explorer, but it just doesn't seem to work.

Official Employee

Re: upgrade for existing customer

Hi @derekcrpd. I have received your private message and have reviewed your account, and replied privately. Let's take it from there. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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