Community Forum

Re: "We're sorry, it looks like you'll need some help completing your order."

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Re: "We're sorry, it looks like you'll need some help completing your order."

Happens to me as well. Went through customer support and tech tier3 and still a problem. Told me it was limited because of my market or account. Logged out I could see it but obviously, those are for new customer offers only. I am not even on a locked contract, only going month to month. 

 

Lets hope they enable us and let it be an easier process than calling in and be on hold than try and write the info for every package over the phone.

Official Employee

Re: "We're sorry, it looks like you'll need some help completing your order."

Hello louis5. I can assist you with promotional offers that may be available to your account. Please send me a private message and include your full name, service address, and account number so I can access your account.