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Re: early termination fee

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Re: early termination fee

I recently paid the ETF on my bill and I really need some help getting a statement from Comcast showing this was paid.  no one can help me with this since I currently do not have a comcast account. I moved to a new state and I am not at a permanent residence yet.

 

Why cant I get something in writing from Comcast??  I am applying for a home loan and need this documentation to show the lender this was paid off.

 

please help.

 

S

Expert

Re: early termination fee

Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: early termination fee

 

Hello sheric4242, your Comcast username and password that you set up for your account will remain active for up to 90 days after the account has been cancelled so you can print any past bills that would show that you paid your ETF (early termination fee). Please reach back out to me here if you need any further assistance. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!