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I apologize for any frustration that has been caused but our primary means of communication is through this forum. I would best be able to help you by having you send a private message with the details of your situation. Please send a private message with your account information so we can review your account.
I've also had similar situation in getting in contact with this department. I have been able to reach out them in past years about my bill but have not been successful. Is there a specific phone number for loyalty retention team?
I am not the retention department but can help look for a new promotion.Please reply to my response to your private message. Chat with you soon!
Like everyone else on this forum, I have had a terrible hour long conversation with this department. Trying to lower my bill, trying to get a better rate, trying to get a promotion for someone who has stayed with Comcast for 11 years.
i was lied to about what channels were included. When I called back , I was told that those channels are no longer included. I was put on a contract with a hefty cancellation fee. When I asked for a supervisor, I was told that I would have to pay even more to be taken off contract. WOW. Now I am paying more, getting less channels and still have the same lousy service. FIOS here I come!
Hi @Spoil110, @Yl456, and @gr8ded1, I'd like to review your accounts to see how I can make you all. Please send me a message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name, and the account number or phone number associated with your services.