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Re: change of plan...

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Re: change of plan...

My plan currently went up in price and I would like to drop my home phone plan and rebundle my cable and internet.  From what I understand the link to do this online is essentially just a fake button to click and doesn't take anyone to a page that actually lets you change your plan.  The last time I called customer service the foreign person on the other end of the phone was absolutely no help (after I waited for at least a half hour on hold to actually talk to someone).  I then went into the store and was basically told they can't bundle anything and he can get rid of my homephone and I can pay FULL price for everything.  This is my last resort for some kind of assistance before I just turn my boxes in and switch to Fios.  

 

Could anyone please help?

Expert

Re: change of plan...


@Genetics1 wrote:

My plan currently went up in price and I would like to drop my home phone plan and rebundle my cable and internet.  From what I understand the link to do this online is essentially just a fake button to click and doesn't take anyone to a page that actually lets you change your plan. 

 


It's a known issue.

 

I've asked a Comcast employee to help you change your plan. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: change of plan...

Hello Genetics1. I can help you downgrade your services and go over the rates for cable + internet. To get started, please send me a private message and include your full name, service address, and account number so I can access your account. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!