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Re: X1 Pixellation Issue

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Re: X1 Pixellation Issue

I have 2 new HD tv and was told I have “old wiring” that needs to be replaced. I have noticed pixelating and have a 2nd appointment for a Royal Cable (made through Xfinity) tomorrow.  Royal Cable did not show last week and a Xfinity tech came out again and scheduled a 2nd appointment. I have left work 2 days early and used vacation time and the problem has not been resolved.  I Have been a Comcast/Xfinity customer for over 20 years.  I would appreciate any assistance in the matter.

Expert

Re: X1 Pixellation Issue

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.



I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: X1 Pixellation Issue

 

Hello Shelby17, I can assist you with getting your cables replaced and I can update you on your current work order. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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Re: X1 Pixellation Issue