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Re: Wrong name in email on mobile app

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Regular Visitor

Re: Wrong name in email on mobile app

Ella can you also please apply the fix to my account as well?

Frequent Visitor

Re: Wrong name in email on mobile app


Ella or her associate


As repeatedly and previously requested,  need your help or associate's, to correct my wife's incorrect Connect email. It is wrong,

it is incorrect and this in now 5-6 months of no response, no help, no repair. Please CONTACT ME privately

for my wife's email address needing fixing, repair. She cannot use the Connect app for sending emails, useless at this point.


Let me know.







Official Employee

Re: Wrong name in email on mobile app

Hello all,


In order to assist with this issue - please send me a private message and include your full name, the account holder's name as it listed on the billing statement, a phone or an account number. I also need the email addresses as well. Thank you.


Click on my name ComcastElla, then click Private Message Me.  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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