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aparna21018 -- You most likely will need to call a tree trimming service to remove the tree. That is not something we do as we are not a tree trimming company. That said, I can have tech ops come out to see if they can move the lines without having the move the tree. Please send me a PM with your name, full service address, and either account number or linked phone number. I'll get a job created to come assess what we can do.
Click my name (ComcastZach) and click Private Message Me.