Community Forum

Re: Why is it so difficult to get the new XR15 Remote?!

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Re: Why is it so difficult to get the new XR15 Remote?!

ComcastAmir and/or ComcastZach:

Can you please also assist me in upgrading my two (2) XR11 Voice Remotes with two (2) new XR15 Voice Remotes? Please let me know if this is possible and thank you for your time!

Admin1

Re: Why is it so difficult to get the new XR15 Remote?!

Hi Zubudubu5 -- I received your PM with this request. I went to place an order and was informed that XR15 remotes are not available for shipping in your area. I'll be unable to fulfill an order for XR15 remotes at this time. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!