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Re: Why do I need to restart my X1 box to improve audio every other day?

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Frequent Visitor

Re: Why do I need to restart my X1 box to improve audio every other day?

Every mornning or if I’m lucky every other morning I have to reset my audio settings to get volume on my TV. This started happening a couple of months ago. VERY FRUSTRATING. Comcast came out & swapped the X1 DVR, but did not help GRRRRRR.
Official Employee

Re: Why do I need to restart my X1 box to improve audio every other day?

 

cheeky, are you using a third party sound equipment or is the sound coming from  stereo? 

 

KenF


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: Why do I need to restart my X1 box to improve audio every other day?

Yes, I have a Bose Surround Sound System. It worked fine up until 2 months ago. No changes changes to my system prior to 2 months ago until Comcast came last week & changed DVR box.
Official Employee

Re: Why do I need to restart my X1 box to improve audio every other day?

Ah I see. Let's take a closer look. Please send me a private message with your full name and phone number tied to your residential services for help.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Why do I need to restart my X1 box to improve audio every other day?

How do I send a private message Ken?
Official Employee

Re: Why do I need to restart my X1 box to improve audio every other day?

 

cheeky, just click my name and then click "private message me" Smiley Happy


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Why do I need to restart my X1 box to improve audio every other day?

cheeky, glad to see you're experiencing improvement. Post again if you need further assistance! 

 

KenF


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!