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Re: What happened to my second courtesy month?

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Re: What happened to my second courtesy month?

This happened to me too. We were just about to hit our cap, still said we had one courtesy month left. Then after we went over our cap, the second courtesy month disappeared, a $10 fee was added, and it says we have 0 left. Now we're at a $20 fee and the chat option isn't open right now so I'm left confused and annoyed.
Official Employee

Re: What happened to my second courtesy month?

Hello Mce90. I can assist with accessing your account details to confirm your data usage and courtesy months applied. Please reach out to me via private message and include your full name, service address, and account number so I can access your account.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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