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Re: We're still updating your account

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New Poster

Re: We're still updating your account

I am having the same problem. Any word on how this was resolved of why it is happening?
Official Employee

Re: We're still updating your account

Hi, MMnSG. I can help troubleshoot your cable service. Please send me a private message with your full name, address, the phone number associated with your account, and the affected set-top box's serial number information so I can investigate. To send me a private message click my name, ComcastMax, and then click Private Message Me.


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New Poster

Re: We're still updating your account

Im having this same issue

Regular Contributor

Re: We're still updating your account

Hello Aimgard12,

 

I apologize for the service issues. Would you please send a private message confirming your account with the account name, address, and phone number, so I can investigate for you. Thank you.




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Retired Comcast Employee.
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New Poster

Re: We're still updating your account

Why don’t you tell us the cause of the problem - we are all getting this message.

Regular Visitor

Re: We're still updating your account

@ComcastMax, I'm trying to send you a private message about this issue, which we're also having. But when I hover over your name and click "Send Message," all I get is an empty screen with the title "Private Messages" and no other option. How else can I contact you guys to refresh our available stations? A System Refresh hasn't fixed the problem. Thank you!

Regular Visitor

Re: We're still updating your account

I’m getting the same error.
New Poster

Re: We're still updating your account

I'm getting the same message its been for 2 days now.  What can I do?

New Poster

Re: We're still updating your account

I am having this issue with one channel for almost 2 weeks now. I have called customer service and multiple refresh and restarts later it is still happening. Has anyone had any luck getting this issue resolved?