Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
Hi, MMnSG. I can help troubleshoot your cable service. Please send me a private message with your full name, address, the phone number associated with your account, and the affected set-top box's serial number information so I can investigate. To send me a private message click my name, ComcastMax, and then click Private Message Me.
I apologize for the service issues. Would you please send a private message confirming your account with the account name, address, and phone number, so I can investigate for you. Thank you.
@ComcastMax, I'm trying to send you a private message about this issue, which we're also having. But when I hover over your name and click "Send Message," all I get is an empty screen with the title "Private Messages" and no other option. How else can I contact you guys to refresh our available stations? A System Refresh hasn't fixed the problem. Thank you!
I am having this issue with one channel for almost 2 weeks now. I have called customer service and multiple refresh and restarts later it is still happening. Has anyone had any luck getting this issue resolved?