Re: We're still updating your account - Xfinity Help and Support Forums

MMnSG · ‎09-05-2017

I am having the same problem. Any word on how this was resolved of why it is happening?

ComcastMax · ‎09-10-2017

Hi, MMnSG. I can help troubleshoot your cable service. Please send me a private message with your full name, address, the phone number associated with your account, and the affected set-top box's serial number information so I can investigate. To send me a private message click my name, ComcastMax, and then click Private Message Me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Aimgard12 · ‎10-13-2017

Im having this same issue

CCMichaelP · ‎10-16-2017

Hello Aimgard12,

I apologize for the service issues. Would you please send a private message confirming your account with the account name, address, and phone number, so I can investigate for you. Thank you.

I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer! solution Icon

I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer! solution Icon

Retired Comcast Employee.
Please post so people with similar questions may benefit.

Was your question answered?
Mark a Best Answer! solution Icon

bdenley · ‎10-21-2017

Why don’t you tell us the cause of the problem - we are all getting this message.

douglasl55 · ‎10-22-2017

@ComcastMax, I'm trying to send you a private message about this issue, which we're also having. But when I hover over your name and click "Send Message," all I get is an empty screen with the title "Private Messages" and no other option. How else can I contact you guys to refresh our available stations? A System Refresh hasn't fixed the problem. Thank you!

Betorocks83 · ‎10-26-2017

I’m getting the same error.

YO2017 · ‎10-28-2017

I'm getting the same message its been for 2 days now. What can I do?

kryoMSL · ‎11-06-2017

I am having this issue with one channel for almost 2 weeks now. I have called customer service and multiple refresh and restarts later it is still happening. Has anyone had any luck getting this issue resolved?