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Re: We're still updating your account

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Re: We're still updating your account

I have been experiencing the same thing for several days --  "You've caught us in the middle of updating your subscriptions" keeps appearing on screen, blocking my ability to watch anything.  What the heck??

Official Employee

Re: We're still updating your account

Hello, Elk_Mom. I'd like to try sending a refresh signal to your cable set-top box to see if this resolves the issue with your cable service. This would cause a brief interruption of service, would now be an okay time to do so?


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New Poster

Re: We're still updating your account

First time service- we added it one week ago and have had this message on multiple channels from the start. Refresh does nothing, restart did nothing, calling support was told we had to upgrade service even though channels showing this error show as part of my channel lineup. What do I do now? I am ready to call the attorney general for bait and switch. The service rep was NO help and could not find anything different than add the channels for more money. It seems to be a systemwide issue and no one has answers. Has anyone seen it be fixed?

 

Official Employee

Re: We're still updating your account

Hi MJ210,

 

I can help with your issues. In order assist you, please send me a private message verifying the first and last name of the account holder, the street address and phone number associated with your services, or the full account number.

 

To send a private message click on my name "ComcastChe", then click private message me.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: We're still updating your account

I am getting this same message - it has been displaying since I turned the machine on two hours ago. I can see the guide, but no programming.

 

Official Employee

Re: We're still updating your account

Hi katesilas,

 

Are you still receiving this error message? 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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