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I have been experiencing the same thing for several days -- "You've caught us in the middle of updating your subscriptions" keeps appearing on screen, blocking my ability to watch anything. What the heck??
Hello, Elk_Mom. I'd like to try sending a refresh signal to your cable set-top box to see if this resolves the issue with your cable service. This would cause a brief interruption of service, would now be an okay time to do so?
First time service- we added it one week ago and have had this message on multiple channels from the start. Refresh does nothing, restart did nothing, calling support was told we had to upgrade service even though channels showing this error show as part of my channel lineup. What do I do now? I am ready to call the attorney general for bait and switch. The service rep was NO help and could not find anything different than add the channels for more money. It seems to be a systemwide issue and no one has answers. Has anyone seen it be fixed?
I can help with your issues. In order assist you, please send me a private message verifying the first and last name of the account holder, the street address and phone number associated with your services, or the full account number.
To send a private message click on my name "ComcastChe", then click private message me.
Are you still receiving this error message?