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This same thing JUST happened to me and I learned of it yesterday and I am VERY upset. The billing department told me that they have no history of my deposit, but I SPECIFICALLY selected to pay the deposit to avoid the hard inquiry. Very disappointing.
Hi jv531, I can assist reviewing this further for you, could you please send me a private message with your account information (Name on account, address and account number).
Hello Vihag. I have responded to your duplicate post located: http://forums.xfinity.com/t5/Customer-Service/Unauthorised-credit-check-even-after-paying-security-d...