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I am having the same problem with a $60 installation fee charged to my account. The REPS in the Philippines provided me with incorrect information. They couldn't get my box to initialize when I had to exchange it due to a firmware issue. Only a tech who has the background and experience could fix the problem. In fact, I have done hours of research and discovered that my issue should have been resolved over the phone by a Tier 3 Agent who has the knowledge and experience. Comcast needs to realize there is a learning and development issue in their customer service training. All Comcast has to do is say "I'm sorry, we'll fix it!"
I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hello kgriff920. I can assist in review the installation fee you were charged. Please send me a private message and include your full name, service address, and account number so I can assist you.