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Re: Unable to login to my account and Xfinity homepage errors out.

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Regular Visitor

Re: Unable to login to my account and Xfinity homepage errors out.

I am having the same issue. I believe I need to unlink my accounts to be able to login. Please help. I cannot private message because I cannot login
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Admin1

Re: Unable to login to my account and Xfinity homepage errors out.

Hi Jecocker -- I can help with your login issue. Please send me a PM with your name for authentication and the username you're having an issue with. You PM ability is available since you're able to log into these forums.

 

Click my name (ComcastZach) and click Send A Message. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Unable to login to my account and Xfinity homepage errors out.

Says I'm logged I but can't access detailed information. When i try to chat it request an account number but there's no field to put it in. ID like to view and pay my bill.
Official Employee

Re: Unable to login to my account and Xfinity homepage errors out.

SMRC and Lisadarlenecurr, 

 

Hello, I would like to look into this for you from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!