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Re: Stuttering or Lag on certain channels

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Re: Stuttering or Lag on certain channels

This is an extremely frustrating issue that I have yet to get resolved. I have gone through all the steps and even been told I have reached the highest tech tier available and they have yet to fix it. I have experienced this issue on CBS as well as ION, and a couple others. One tech told me it is the fault of the network not comcast! Seriously? Comcast if you cannot provide consistent service then you shouldn't be in business!  I never ONCE had a lagging issue with direct tv. I only left them to supposedly save money and have a great experience with cable vs sattelite. At the moment, Comcast is FAILING. 

Official Employee

Re: Stuttering or Lag on certain channels


madatcomcasst, let's take a look at what's happening behind the scenes on those channels. Please send me a private message with your full name and phone number tied to your residential services for help. Just click my name and then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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