Community Forum

Re: Roku app not working

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Re: Roku app not working

Please help to re-set.

I've tried getting to set up with new code on my laptop, but this doesn't help. 

I'm not sure what to do.


Official Employee

Re: Roku app not working

Hello nashmills. Please try these steps:


  • Uninstall the App from the device.
  • Power down the device.
  • Let it stay powered down for a minute to allow the cached memory to clear from the device.
  • Power the device back up.
  • Reinstall the app.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!