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Re: Promo for existing customer?

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Re: Promo for existing customer?

Yes I agree -I sometimes feel like I am backed into a corner by this company.  When my promo of 150. a month expired it shot up to 183.  when I called they said no specials for existing customers and the 30. was now fees and taxes!  I have been a loyal customer with this monster cable company for nearly 20 years and my bill has gone from 50. a month to now 185.  It is  unbelievable and a shame that this billion dollar company gouges its customers the way it does.

Official Employee

Re: Promo for existing customer?

Hello Kyla333.


We're sorry you feel that way. 


We offer new customers an introductory rate for the first 6 months, 1 year, or 2 years depending upon the offer. After the introductory period offer expires, the price does go to what we call Everyday Price or regular rate. We have many satisfied customers paying the Everyday Price for our products and services. I can assist you with an account review to see if there are any offers available to better suit your needs. If you would like this, please send me a private message and include your full name, service address, and account number so I can access your account. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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