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I had a similar experience with Comcast Customer Support. I have Internet + TV and my current promotion is ending. My bill will be going up 25%. I tried the chat service a couple of times to either renew the promotion or downgrade to fewer channels in order to keep my bill under control. I was repeatedly offered only an upgrade to a triple play package (I don't need phone service and made that clear over and over) which would start out cheaper but end up being more expensive. And the chat process was agonizingly slow. I finally gave up (I think that's what they want you to do) in frustration. Now I have to seriously consider just cancelling, going to AT&T Uverse for a year, and maybe switching back. Why are existing customers treated as second-class citizens? It seems to be a consistent theme in these forums.
Solved! Go to Solution.
Hello rjmewm. We certainly value your business and don't want to see you go. I can assist with reviewing your account for any additional savings that may be available. Please send me a private message and include your full name, service address, and account number so I can help you.