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Re: Our commitment to a better customer experience

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Re: Our commitment to a better customer experience

Hey folks,

 
I was just left hanging by a chat support agent.  Attached is the transcript, well I would but it keeps disappearing every time I try to post it!  I have heard nothing from the agent despite his promise that he would be back after a refresh.
 
 Thanks to that, I spent over 90 minutes with customer service in total (1 call with 2 additional representatives) only to be told to schedule an appointment and some QoS information I already knew.  That wastes my time and it seemed like a cheap way to leave the chat without actually helping. 
 
Perhaps you can provide instructions to minimize that happening?  It's not the end of the world, but it isn't cool either.
 
Thanks,
Mike
Official Employee

Re: Our commitment to a better customer experience

Hi cuccarom, 

 

Thanks for reaching out regarding your experience during your chat session. I'd like to apologize and see if there's anything I can do to help address your concerns. I'd like to gather more details of your reason for reaching out, as well as the details of your chat. 

 

To protect the privacy of your account, please send me a private message verifying your first and last name, the phone number, street address including city state and zip code, and the full account number or phone number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me.

 

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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