Community Forum

Re: Need to downgrade service or I will cancel...

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Regular Visitor

Re: Need to downgrade service or I will cancel...

I've been a paying customer for over 17 years and I'm trying to downgrade to internet only and I'm being told by a rep that it can't be done.  I have friends and neighbors that have internet only so I know it's possible.   Do I have to cancel everything to be treated like a paying customer?  

Expert

Re: Need to downgrade service or I will cancel...

The rep was mistaken if they told you that you can't downgrade to internet only. 

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Need to downgrade service or I will cancel...

Hello @nora_johnson. I can assist you with downgrading your service to internet only. Please send me a private message and include your full name, service address, and account number so I can assist you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!