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Re: Movie rental not showing up after pausing

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New Poster

Re: Movie rental not showing up after pausing

I'm having the same issue. Rented Alien:Covenant, paused it, waited too long and the system dropped back to live TV. Only option was to rent it again. This happened twice. If I have to dispute the multiple charges I'm done with Xfinity. 

Official Employee

Re: Movie rental not showing up after pausing

Hi WakeandaNative, I can review this for you, please send me a private message with you account information (Name on account, address on account, and account number.

 

Thank you

New Poster

Re: Movie rental not showing up after pausing

I had the exact problem twice also. I did press rent "again" as I really wanted to finish watching my movie. How can I make sure I'll not be charged for it?
Official Employee

Re: Movie rental not showing up after pausing

Hey Limeuil,

 

I can review your billing to ensure you were not double billed. In order assist you, please send me a private message verifying the first and last name of the account holder, the street address and phone number associated with your services, or the full account number and first and last name of the account holder.

 

To send a private message click on my name "ComcastChe", then click private message me.