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I'm having the same issue. Rented Alien:Covenant, paused it, waited too long and the system dropped back to live TV. Only option was to rent it again. This happened twice. If I have to dispute the multiple charges I'm done with Xfinity.
Hi WakeandaNative, I can review this for you, please send me a private message with you account information (Name on account, address on account, and account number.
I can review your billing to ensure you were not double billed. In order assist you, please send me a private message verifying the first and last name of the account holder, the street address and phone number associated with your services, or the full account number and first and last name of the account holder.
To send a private message click on my name "ComcastChe", then click private message me.