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Re: Military Orders & Termination

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Re: Military Orders & Termination

I'm deploying next month and the xfinity agent I spoke with told me that the military suspension is not available in my region of service. How is that possible? I'm being forced to pay for internet while I'm 12,000 miles away serving in an active combat area? Please help. 

Expert

Re: Military Orders & Termination

Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Military Orders & Termination

Hello elijohud. I can assist in reviewing your account and also assist in disconnecting your service due to deployment. Please send me a private message and include your full name, service address, and account number so I can assist you. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!