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Hi @peart504 I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hi @peart504. I can look into your account to see if there are any better offers that work for you. Please send me a private message and include your full name, service address, and account number so I can assist you.
I also responded to your comment located: http://forums.xfinity.com/t5/Customer-Service/Comcast-wont-offer-better-packages-to-existing-Custome...