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Hello Zander2, I can look further into this for you first I will need to verify your account information. Please send me a private message with your full address, account number, and the name on the account by clicking my name (ComcastAmir) and then clicking "private message me".
I just called them. They told me the piece of equipment that they were looking for, which turned out to be a piece of equipment that they installed a month ago and have in service as part of their security system. Calling was pretty simple, and they resolve the issue for you faster