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Hello I have same issue that multiple people have posted. I can not manage my account online when trying to shop/upgrade service. All I get is "We're sorry, it looks like you'll need some help completing your order.
Hi snow7551. We apologize for the inconvenience. This is a known issue that affects certain customers. We are working to address this issue. We currently do not have an ETR on the shopping section of our website. I can offer you customer support with going over the service offers that are available to your account. Please send me a private message and include your full name, service address, and account number so I can assist you.