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Re: I can't manage my plan.

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New Poster

Re: I can't manage my plan.

I have exactly the same issue.

Tried to manage my plan online to see if there a better option/pacagke but failed.

Xfinity website was a nice user experience until this point.

Official Employee

Re: I can't manage my plan.

Hello mikehyhsu. I can assist with a review of the promotional offers available to your account. Please send me a private message and include your full name, service address, and account number so I can access your account. 

New Poster

Re: I can't manage my plan.

Hi thanks for replying,

but I failed to send private message. Everytime I cursor over your account and select "Private Message", the system takes me to a page where I couldn't enter any message.

 

Is there any other way to send private message?

 

Thanks!

Official Employee

Re: I can't manage my plan.

Hi mikehyhsu,

 

Unfortunately, this is the only way to send your private messages. Let's see if you're able to message me, click on my name "ComcastChe", then click private message me.