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Re: I am unable to access xfinity on demand to redeem movie codes

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New Poster

Re: I am unable to access xfinity on demand to redeem movie codes

i have a coupon for a free movie can't enter the counpon number

Official Employee

Re: I am unable to access xfinity on demand to redeem movie codes

Hello ggcchavez. I can assist you with the free movie coupon.

 

Have you tried to use your coupon using this site: http://my.xfinity.com/coupon ?

 

If you have tried the site unsuccessfully, please send me a private message and include your full name, service address, and account number so I can assist. 

New Poster

Re: I am unable to access xfinity on demand to redeem movie codes

You must visit that website on a device that doesn't have the xfinity app. So either uninstall the app and try the website on an internet web browser, or try from a non mobile device, or even a different module device that does not have the app, so you can access it through a full web page and it doesn't redirect you to the app site.