Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
My service was disconnected by an Xfinity representative on March 23, because of a problem inside my home that was causing "noise" in the neighborhood. I was home at the time, but no one checked in with me and simply disconnected at the street. It then took 5 DAYS (5FIVE DAYS!!) to get a tech to my house. That is terrible customer service. He said the problem was caused by a couple loose connections. I work from home and lost 2 days of work, and was offered a $60 credit, and lower my monthly bill to $176.00 monthly. I received my bill. The credit was not applied, and then I was told that the representative that offered the price was not authorized to offer the promotional price, and it wouldn't be honored. I was one of your best customers. I HAVE CHAMPIONED Xfinity for many years. I have encouraged everyone to forget about the phone company and DISH; stick with cable. I've paid more than $20,000.00 in the last 10 years to your company, and for that. You increased my price by $35.00 monthly. It started with poor customer service, and ended with poor customer service. I am ACTIVELY shopping to make a change.
I've asked a Comcast employee to help you. You should expect a reply in this thread.
tigerboy3, This is not the experience I want for you. I'll look into the credit offer and see if we can improve your rate. Please send me a private message with your full name, address, and phone number so I can help.