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Re: Expired prepaid Visa card

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Re: Expired prepaid Visa card

Team - I've just found my visa card ($200) issued when I signed up, and sadly seen it has expired. could you let me know what information I can provide to prove that it has never been used and possibly get it renewed?! 

 

We'd consider it a Christmas miracle! 

 

Many thanks

Krish

Official Employee

Re: Expired prepaid Visa card

Hi, kramessur001 - We can reissue a new Prepaid Card. I will need to submit a request to verify no funds were used and then we will ship you a new card. I received your private message and will reply back with the details. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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Official Employee

Re: Expired prepaid Visa card

@kramessur001 - Great news! We verified all information and the new prepaid card for the same amount has been shipped today, You should receive it within 21 business days. Please let me know if you have any questions. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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