Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.
Please do not PM an Official Employee unless requested to do so; it is against Forum Guidelines.
Hi Josephstinson, I can look into this for you and forward to my local tech ops. Please send me a private message with your account information (your name, address and account number).