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Re: Deals for existing customers

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Re: Deals for existing customers

Exact same thing happened to me today.  My "promotion" is up so I can either pay $30 more per month for the same stuff or drop some channels and still pay $6 more.  In the past if I call enough times I get to the right person who actually helps me and magically finds a new promotion to keep me at my current rate.  All I want is to pay the same for the same stuff.  Even WGN it is in the bundle that costs more. More money for less service, a winning combination. I have people from other companies come to my door and offer me a cheaper rate and I turn them away but if it is $30 more for the same thing I'm going to actually talk to them next time.

Official Employee

Re: Deals for existing customers

Hello, Rfritsch1! I would be more than happy to take a look into what promotions are currently available for you and see if we can find a better fit for you. Can you please send me a Private Message with your full name so I can help? 


Click my name "ComcastTambrey", then click "send a message"

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: Deals for existing customers

New customers are always treated better and get better deals while the rest of us pay out the nose.