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Re: Customer service Contract promise, but price keeps going up

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mslauriejean
New Poster
‎12-16-2017 09:16 AM

Re: Customer service Contract promise, but price keeps going up

I signed up for the EXACT same deal! 118 a month for 2 years.  NONE of the deal was supposed to expire in the 2 years.  I KNOW that was for a fact.  I waited for 6 month before finding a deal that I agreed with.  Now comcast is saying that the DVR and the HD fee expire and I have to pay 138... that was NOT my  contract.  They are lying to us. 

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ComcastJoeTru
Official Employee
‎12-20-2017 05:25 PM

Re: Customer service Contract promise, but price keeps going up

Hello mslauriejean. I can assist with reviewing your agreement terms for these additional fees, and I can review for any additional savings that may be available. Please send me a private message and include your full name, service address, and account number so I can assist you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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