Community Forum

Re: Customer Retention After 2 Year Contract

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Regular Visitor

Re: Customer Retention After 2 Year Contract

I have the same problem. My contract expired two months ago. I turned in the basic digital box at the local Comcast store two weeks ago but my bill continues to include all the fees/charges which apply to TV service. On top of those issues internet speeds have dropped to less than 1 Mb/sec. Since I have VoIP phone service calling the required xfinity phone number listed when I attempt to modify my service is not an option. Please help.
Official Employee

Re: Customer Retention After 2 Year Contract

Hi usr_one_million, I can review these charges on your account for you and further troubleshoot your internet speeds. Can you please send me a private message with your account information (name on account, address and account number).


Thank you

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!