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Re: Customer Retention After 2 Year Contract

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Re: Customer Retention After 2 Year Contract

I have the same problem. My contract expired two months ago. I turned in the basic digital box at the local Comcast store two weeks ago but my bill continues to include all the fees/charges which apply to TV service. On top of those issues internet speeds have dropped to less than 1 Mb/sec. Since I have VoIP phone service calling the required xfinity phone number listed when I attempt to modify my service is not an option. Please help.
Official Employee

Re: Customer Retention After 2 Year Contract

Hi usr_one_million, I can review these charges on your account for you and further troubleshoot your internet speeds. Can you please send me a private message with your account information (name on account, address and account number).

 

Thank you