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Re: Customer Retention After 2 Year Contract

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Re: Customer Retention After 2 Year Contract

Lucky have options. I have NO option but to go to DirectTV or stay with Xfinity when my Contract expires in April. For $290 per month that I'm paying, I get Disney Family Movies ( which I never ordered), an extra "digital box" (which I turned in 13 months ago) Digital Telephone ( which TV displayed caller ID never works on ), Home Security (which hasn't worked AT ALL since day #1), 105mbps internet that has never been faster than 75 mbps up or down. But..I will say this: the TV picture quality is 9 or 10. As for the X1 platform, I'm not a fan. When power is out or Xfinity's servers are stumbling, ALL my Xfinity services are out..all of them. At least with the old digital cable service, you still had TV. My contract expires in 15 days. Nowhere on this Xfinity site is there a place where you can find someone to talk about renewing services or picking new packages for existing customers who's Contract is about to expire. You're forced to call, and that's a crappy way to treat somone who just spent $6,690 buck with you over 24 months. How sad, they see fit to give away the store to new customers and send their existing ones into fits of frustration. I talked with an Xfinity rep in a Store last week and he said I need to call and ask for a Retention specialist. Calling Xfinity is like calling Microsoft Support. Painful. Not looking forward to the drama and expense....but when faced with the choice of DirectTV and Xfinity...what choice IS there? For me...none. Century Link service is slow and unreliable in NW Cape Coral, FL where I live, and DirectTV offers no high-speed internet package. I'm stuck. And don't think for a moment Xfinity doesn't know their competition's service capabilities where you live. 


Re: Customer Retention After 2 Year Contract

Hi Murymann -- I can help you get a new service rate. I received your PM with the same request. Please reply back with what service changes you're wanting to make and I'll assist. 

Official Employee

Re: Customer Retention After 2 Year Contract

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