Community Forum

Re: Customer Loyalty and retention

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Re: Customer Loyalty and retention

I am a loyal customer and been with comcast for years, just noticed that my bill went up more then $30 and they told me I was supposed to get a discount for 2 years and it seems was only 1 year !!! So what am I to do because vios just came to my area and they are giving me some good deals if I leave comcast...I really want to stay but I am in a catch 22 situation. I can only see if comcast will step up and treat me like I am a loyal customer and give me a chance to have a deal to stay...time will tell..

Official Employee

Re: Customer Loyalty and retention

Hello tugster67. I can assist with your billing rate concerns. I have received your private message and I have responded. Let's take it from there. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!