Community Forum

Re: Credit Card set for autopay without my authorization

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Re: Credit Card set for autopay without my authorization

This just happened to me, too. I just scheduled a payment to come out the other day, and now autopay was set up without ever receiving an email and I was basically double-billed. What gives??

Official Employee

Re: Credit Card set for autopay without my authorization

Hi GuyWithHat, 

 

Sorry for the experience you're having. I'd like to look further into this for you, and have the payment method removed if that's what you'd like. In order assist you, please send me a private message verifying your first and last name, the phone number, street address including city state and zip code, and the full account number or phone number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me.