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Re: Comcast Cable Line Fell of Pole

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Re: Comcast Cable Line Fell of Pole

My cable fell from the pole, laying across the street and on my driveway. Originaly called at 8:00am and was assured it was indeed a safety issue and someone would be sent out "soon". At 1:40pm I again called to check on the status of my call and was told that a "technition" would be dispatched tomorrow. If a car or truck snags the line and pulls the facia board off my house, will I have to then seek legal council?

Official Employee

Re: Comcast Cable Line Fell of Pole

Hi Cartmember, I am showing you called in and spoke to a supervisor.  Apologies we couldn't get anyone out sooner but I will follow up with after this visit to make sure everything is working properly.  

 

Thank you


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Official Employee

Re: Comcast Cable Line Fell of Pole

Hi Cartmember, just doing a follow up, was a tech able to fix your cable drop?

 

Thank you


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!