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Re: Cancelling your service has other options.

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Re: Cancelling your service has other options.

I contacted Comcast just because of a simple question then talking me into a premier package they asked me if I wanted a monthly option or a contract I said absolutely not any contract but monthly. This conversation existed almost 2 hours irie confirmed and confirmed and reconfirm so it has to be on tape for some reason they show me as being on a contract well I'm getting ready to cancel. Just wonder what to expect? I too am in a senior citizen lower-income type for a position I don't need every station there is I wouldn't mind maintaining my internet to them but if they get ignorant there's too much competition out there I won't put up with it. Any advice on how to go about this month to month thing without them debating it with me because I definitely specified month to month no contract. I have this feeling I will have complications with them directly when I tell that my intentions. Would love to hear some feedback from other customers.
Official Employee

Re: Cancelling your service has other options.

Hi Anon83956, 


I'd be more than happy to review your account to see how I can make this right for you. Can you please verify your first and last name, full street address, the phone number or account number associated with your current services in a private message?


To send a private message click on my name "ComcastChe", then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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