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Re: Cancelled Internet Service Still Showing as Active in Online Account

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Re: Cancelled Internet Service Still Showing as Active in Online Account

I signed a new contract on January 16th and cancelled it on February 8th, because it was too much for me.  I did not recieve any email at all from Comcast and i asked them 3-4 to email me something that says that my service is cancelled.  Service still works and i got billed more than it was supposed to be.  I wonder if they are not cancelling my service because Coomcast is waiting for 30 day cancellation policy to pass so they can have me for the whole 12 months.  I actually did not want to cancel my service, but they could not meet my price.  I was trying to tell them that i don't need TV, i just wanted internet.  Ohh well, we got WOW in the area.  

Official Employee

Re: Cancelled Internet Service Still Showing as Active in Online Account

Hi Koza, I am showing you spoke to an agent after this post, please let me know if you are still needing assistance.

 

Thank you


I am an Official Comcast Employee.
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