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Re: Can't manage account online

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Regular Visitor

Re: Can't manage account online

I can't do this either. I'd like to look at the information on the setup process for when my setup kit arrives as I just ordered internet by itself.

Official Employee

Re: Can't manage account online

Hi Ov3rbyte, your self install kit comes with instructions on how to set up internet.  If you are not able to access your account please send me a private message with your account information (name on account, address, account number, Username sign in).


Thank you

Regular Visitor

Re: Can't manage account online

Sent you a private message.

New Poster

Re: Can't manage account online

This is crazy, many threads saying the same thing for so long.

Why not just come out and say "It is Xfinity policy to not allow customers to manage their plans online"

instead of pretending there is some sort of website issue that forces us to deal with a salesperson. After a couple years

of the same complaints it is almost laughable, is frustrating and just sad.