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Re: Bill paying

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Re: Bill paying

Can not acces account with pin



Official Employee

Re: Bill paying


KMB6 wrote: I am not able to pay my bill on my app anymore.  It says I do not have access to billing preferences.  How do I change this.  It says contact my husband who's name is on the bill but he said he has no idea because I always paid.  

Thank you


It sounds like you're signing into your account with the secondary username. You must be signed in with the primary username on the account to access billing information or have the approval from the primary user to view the billing details. If you only have one username on the account and still get this error, please send me a private message with your full name, street address, account number, and username. 


csth42 wrote: Can not acces account with pin


Are you referring to your CPNI pin? 

I am an Official Comcast Employee.
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