Community Forum

Re: Being billed after disconnected service

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Frequent Visitor

Re: Being billed after disconnected service

I am having a similar problem.  Called to shut off service, returned all equipment and have been billed for partial month service.  The equipment was returned on 4/23/2017 after the shut off request was made and the bill is dated 5/3/2017.  Google search shows this to be a common problem.  My follow up and ticket numbers have done nothing.

Now received a collection letter.  To me another indication of how little Comcast Cares.

Official Employee

Re: Being billed after disconnected service

Hello minncarp. I can assist in reviewing your disconnection and billing stop dates. Please send me a private message and include your full name, service address, and account number so I can access your account. 

Frequent Visitor

Re: Being billed after disconnected service

I now find that the cable I was told was to be disconnected from my building two weeks after I left was never unhooked.  The date the equipment was returned was 4/23 and the invoice was dated 5/3 and nothing was done by Comcast since 4/23 to close the account, disconnect service or respond to my effort to finalize the closing of the account.  Private messages sent have not received a response.  I know personal information cannot be displayed but the solution should be public information so more customers can benefit from the information.

Official Employee

Re: Being billed after disconnected service

Hi @minncarp. I have received and responded to your private message. Please respond in private so we can continue our conversation about your account details privately. We only choose private messaging to keep your information secure. Thank you. 

New Poster

Re: Being billed after disconnected service

Ditto! NEVER COMCAST AGAIN.