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Re: Automatic Payments

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New Poster

Re: Automatic Payments

I am having the same problem.  My auto payment by credit is denied, but when I submit it it goes through.  I am supposed to get a discount for using automatic payments, so I assume this is one of Comcast's deviousl little ploys to nickle and dime customers to death.  I hate having to do business wirh rhis company, but there really is no alternative when you must deal with a monopoly.

Official Employee

Re: Automatic Payments

Hello Ygorwells. We're sorry you feel that way. I can assist with reviewing your account to see if there is a reason why you are not getting the Ecobill and Autopay discount. Please reach out to me via private message and include your full name, service address, and account number so I can assist you. 

New Poster

Re: Automatic Payments

I got on a chat to see what could be done.  The rep told me that I needed a 'Bank Token' for my payments to go through.  I asked what that was and he could not tell me.  I said that it was odd that I needed a 'bank token' for a credit card.  He said that that was the only information he had about my account.  I e-mailed my credit card company and they said that there was no reason on their end that the payments were not going through.  I gave up the credit card and used a bank account for auto-payments.  I chatted again with a Comcast rep and she credited my account for the $5 charge I incurred for not being in auto-payments.  I guess I will find out in March if the automatic payment goes through.

Official Employee

Re: Automatic Payments

Thanks for following up Ygorwells. If you need assistance after you receive your next bill, please don't hesitate to reach out.