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Re: Auto Pay and EcoBill Discount

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Re: Auto Pay and EcoBill Discount

@green_ranger wrote:
I just signed up for xfinity internet services today and I'm already highly disappointed with the service and I'm a new customer not even an hour into having an account! I was told by two service reps while selecting my internet package that by signing up for auto pay and EcoBill that my monthly payments would be discounted $10 per month. I happily signed up for both and low and behold now the discount no longer exist. I've called back and stated to the next service rep that this is what I was told and this is what should be reflected in my account but it's not. I was told I can't be helped. Waiting for a call back now but I am also waiting for a call back from two days ago and from earlier today when the calls where dropped. I guess I'll be waiting days for that call back as well.

If someone can help get the discount I was promised posted to my account it would be greatly appreciated.


Official Employee

Re: Auto Pay and EcoBill Discount

Hi, steve7384 - I can review your account, please send me a private message with your full name, address, and a phone number. Click on my name ComcastElla, then click Private Message Me

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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