Community Forum

Re: Account sent to collections

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Re: Account sent to collections

My Comcast account has been sent to collections. I just paid the outstanding bill on the xfinity website. When I called and spoke to a supervisor about it she tells me they can not send me anything in writing saying I paid off the closed account thru the website and that they also can not call the collection agency telling them I Paid the balance I'm full to get it removed from my credit report. I would really like help because this is getting very frustrating.
Official Employee

Re: Account sent to collections

Hello ChanelA18. I can review your account balance and your paid in full request. Please send me a private message and include your full name, service address, and account number so I can assist you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!